Terms of Service

1. Acceptance of Terms

By accessing or using BillWise at billwise.com.au ("the Platform"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Platform. We may update these terms from time to time; continued use constitutes acceptance of updated terms.

2. Description of Service

BillWise provides:

• Electricity bill analysis and comparison tools for WA households
• Solar, battery, EV charger, and home electrification calculators
• Personalized savings recommendations based on your energy usage
• An installer marketplace connecting you with verified WA solar and battery installers
• Educational content about WA energy tariffs, rebates, and sustainability

3. Accuracy of Information

BillWise uses official WA tariff rates, government rebate data, and industry benchmarks. However:

• Savings estimates are indicative only and based on the information you provide
• Actual savings depend on your specific circumstances, installation quality, weather, and usage patterns
• Tariff rates and rebate programs may change without notice; always verify with Synergy, the WA Government, or the Clean Energy Regulator
• Product prices are market estimates and may differ from actual installer quotes
• Environmental impact calculations (CO2 reduction, tree equivalents) are based on published emissions factors and are approximate

BillWise does not guarantee any specific financial outcome from following our recommendations.

4. User Accounts

• You are responsible for maintaining the security of your account credentials
• You must provide accurate information when creating an account or requesting quotes
• You may not create multiple accounts for the same household
• We reserve the right to suspend or terminate accounts that violate these terms

5. Installer Marketplace

When you request quotes through BillWise:

• We match you with verified, CEC-accredited installers in your area
• BillWise facilitates introductions but is not a party to any agreement between you and an installer
• We verify installer credentials (CEC accreditation, ABN, insurance) but do not guarantee the quality of their work
• Disputes between you and an installer should be resolved directly; BillWise may assist with mediation
• Installers pay a referral fee to BillWise; this does not affect your quote price

6. Acceptable Use

You agree not to:

• Use the Platform for any unlawful purpose
• Submit false information to obtain quotes or manipulate recommendations
• Scrape, crawl, or automatically extract data from the Platform without permission
• Attempt to access other users' accounts or data
• Interfere with the Platform's operation or security
• Use the Platform to spam or harass installers

7. Intellectual Property

All content on BillWise (including calculators, tools, text, graphics, and software) is owned by or licensed to BillWise. You may use the Platform for personal, non-commercial purposes. You may not reproduce, distribute, or create derivative works from our content without written permission.

8. Limitation of Liability

To the maximum extent permitted by Australian law:

• BillWise is provided "as is" without warranties of any kind, express or implied
• We do not warrant that the Platform will be uninterrupted, error-free, or completely secure
• We are not liable for any direct, indirect, incidental, or consequential damages arising from your use of the Platform
• Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim (if any)

Nothing in these terms excludes or limits liability that cannot be excluded or limited under Australian Consumer Law.

9. Privacy

Your use of BillWise is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

10. Termination

You may stop using BillWise and delete your account at any time from your account settings. We may suspend or terminate your access if you violate these terms. Upon termination, your data will be handled in accordance with our Privacy Policy.

11. Governing Law

These terms are governed by the laws of Western Australia, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Western Australia. We encourage you to contact us first to resolve any issues informally.

12. Contact

For questions about these terms:

• Email: admin@billwise.com.au
• Or use our contact form